Hugs and Hearts | Ready to go TreatBox
Description
- A Hug in a Book Hardback Book
- Consider this a hug in a biscuit, Vegan Iced Biscuit
- Two individually wrapped tea sachets - Chosen at random
- XOXO Pin Badge
- "There is nothing I can say or do to make this okay but just know I am here for you" Greeting card | Leave your gift message in the space provided below, and we will handwrite it onto the card.
Delivery & Returns
Mainland UK Shipping Information
Order Cut-Off Times:
- Monday to Friday: Order by 3pm for same-day shipping.
- Saturday: Order by 10am for same-day shipping.
Shipping Options:
Royal Mail 24 Tracked | Free | 1-2 Days Delivery
- While 95% of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.
Royal Mail Special Delivery | £9.95 | Guaranteed Next Day
- Guaranteed delivery before 1pm, Monday to Saturday. Requires a signature.
Royal Mail Sunday Special Delivery | £9.95 | Sunday Delivery
- Available for orders placed after 3pm on Friday and before 10am on Saturday. Requires a signature. (Excludes public holidays)
Royal Mail 24 Tracked (Sunday Delivery)
- Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded from Sunday delivery—see excluded postcodes here.
Important Notes:
- Special Delivery: Guaranteed delivery by 1pm the next working day. Exceptions apply to some addresses.
- 24 Tracked: This is not a guaranteed service. While we strive to ensure timely delivery, factors beyond our control may affect this. For guaranteed delivery, please choose Special Delivery.
- Personalised Orders: Shipped Monday to Friday only. Orders placed after 3pm on Friday, or over the weekend, will be dispatched on Monday.
Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day. No Royal Mail deliveries on Bank Holidays.
Delivery Notifications: You will receive updates on any delays via text or email from Royal Mail. Please ensure your shipping address is correct. Incomplete or incorrect addresses, or missed deliveries, may result in delayed orders.
Shipping outside the UK
Royal Mail Europe Tracked
- £12
- Delivery time: approximately 5-10 working days
- The recipient country's VAT will be charged at checkout.
- No customs charges on orders under €150*
Currently available in:
🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇮 Finland, 🇫🇷 France, 🇩🇪 Germany, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇳🇱 Netherlands, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇸🇪 Sweden.
📩 If the country you require is not listed, please get in touch—we’ll be happy to help!
Royal Mail Worldwide Tracked
- £14
- Delivery time: approximately 7-10 working days
Currently available in:
🇺🇸 USA, 🇨🇦 Canada, 🇳🇿 New Zealand, 🇨🇳 China, 🇨🇭 Switzerland, 🇳🇴 Norway, 🇦🇺 Australia, 🇦🇪 United Arab Emirates (please include the PO Box).
📩 If the country you require is not listed, please get in touch—we’ll be happy to help!
Important Information:
- Alcohol or items containing alcohol may be subject to customs charges.
- Any international shipment over 2KG will require an additional shipping fee to split the shipment.
Will I have to pay customs duties on my order?
Any items shipped overseas may be subject to customs charges, depending on the total order value, product type, and the regulations of the recipient’s country. These charges are the sole responsibility of the recipient, and we cannot predict, control, or be held liable for them.
Customs fees are determined by the recipient country's authorities and can vary significantly. As these charges are outside our control and may differ with each shipment, we strongly recommend checking with your local customs office for the most up-to-date information before placing an order.
Can I get a refund?
Of course! If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind:
1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.
2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. It's important to note that if we've personalised your order with a handwritten gift message or gift-wrapped your box, a 25% restocking fee will be applied to the returned product. We reserve the right to refuse returns that do not meet the above mentioned standards.
3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.
4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount.
5. Exchange Timeframe: Depending on your location, the time it takes for your exchanged product to reach you may vary.
6. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase.
7. Return Address: Please do not send your purchase back to the manufacturer. Instead, return it to 1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. However, please make sure to contact us first at hello@treatboxuk.com before sending anything back.
We understand that circumstances can change, but we hope this policy helps to clarify our procedures and ensures a smooth process for all involved.
Monthly Subscription
Shipping times are dependant on when you subscribe. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Order amendments
We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders.
Please email hello@treatboxuk.com for more information or to request an order amendment.
Returns and all other FAQ's please click to visit our FAQ page.
Ingredients
Earn [points_amount] when you buy this item.
What's Included?
Frequently Asked Questions
Is TreatBox Letterbox Friendly?
Yes, we do offer letterbox-friendly TreatBoxes!
We have a dedicated collection of Letterbox TreatBoxes, which you can explore here.
However, whether your TreatBox fits through the recipient’s letterbox will depend on:
- Letterbox size – Dimensions vary between homes.
- Delivery service used – Special Delivery requires a signature.
- Postal worker discretion – Placement may depend on the individual delivering the box.
- Larger products – Some items, such as our Mugs and Candles, are not letterbox-friendly and may require the recipient to be home for delivery.
For the best chance of letterbox delivery, we recommend choosing from our Letterbox TreatBoxes collection.
Send to me to hand over in person or Send directly to the recipient Explained
Send to me to hand over in person: If you are placing an order and you want the order to be delivered to you first, so that you can hand the gift over to the lucky recipient, please select - Send to me to hand over in person - We then ship your amazing gift in extra packaging so that you can hand it over with no address labels or tape on it.
Send directly to the recipient: If you are placing an order and you want the order sent straight to the recipient, please select - Send directly to the recipient - this means the gift is sent without extra packaging, straight to their door!
By selecting the correct option, you can help reduce the amount of packaging waste generated and contribute to a healthier environment.
Which box do the orders come in?
At TreatBox, we’re always creating and evolving! This means our box designs may change from time to time. While our images always reflect our most up-to-date boxes, some variations may occur based on stock availability. All our boxes are designed by TreatBox, fully branded, and colours may vary.
Personalised products
Personalised Orders – Important Information
- Please enter any names for personalised items in the ‘Add Message’ text box.
- Double-check your spelling, as we will print exactly as provided.
- Any landscape photos submitted for gift tags will be rotated to fit our portrait design.
- To avoid delays, please ensure all details are provided as soon as possible.
Where should I send my photo for my photo product?
Please upload your photo at the time of ordering using our handy upload button, which can be found on all photo products.
If you forget to upload your photo or experience any issues, please email your photo to Rob@treatboxuk.com, quoting your order number.
For the best finish:
- Your photo should be high quality.
- A square image works best for fitting the design.
- If needed, we may ask you to provide another image.
A reminder that personalised orders are dispatched Monday to Friday (excluding public holidays)
A Gift From The Heart
Perfectly packaged, lovingly sourced, and curated with care, TreatBox is the letterbox friendly service that delivers unique and thoughtful gifts from the heart.
Hey there, thanks for stopping by!
Hello! I’m Zoe, founder of TreatBox. I started from my kitchen table back in 2014 after sending a gift to a friend in need and grew from there!
Now, me and my every growing team pack and send out hundreds of gifts every day across the world, spreading kindness, making people smile and promoting self care.
