Order before 3pm for SAME DAY shipping Mon-Fri | Order before 10am Sat for Sunday Delivery | See full Delivery times here
We certainly do have our letterbox friendly TreatBox's! This will however depend on the recipient's letterbox size, the service used (special delivery is a signed for service), the postie delivering the box and whether you have added larger add on items to your order.Is TreatBox Letterbox Friendly?
Send to me to hand over in person: If you are placing an order and you want the order to be delivered to you first, so that you can hand the gift over to the lucky recipient, please select - Send to me to hand over in person - We then ship your amazing gift in extra packaging so that you can hand it over with no address labels or tape on it. Send directly to the recipient: If you are placing an order and you want the order sent straight to the recipient, please select - Send directly to the recipient - this means the gift is sent without extra packaging, straight to their door! By selecting the correct option, you can help reduce the amount of packaging waste generated and contribute to a healthier environment.
We are constantly designing new things here at TreatBox! Which means things like our boxes may change a lot! Whilst our images will always show our up-to-date boxes, some boxes may differ as to accommodate what is in stock. The Box will also depend on the products picked, larger items will come in our larger flappy boxes, and smaller items will come in our letterbox boxes. All boxes will be designed by TreatBox and come branded. Colours may vary.Which box do the orders come in?
How do I set up a subscription?
Managing your subscription
Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month).Subscription payments
Monthly TreatBox shipping times are dependant on when you subscribe or place the order. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Please contact us if you are unsure, and I will be more than happy to help.
We now offer multiple ways to subscribe! From a one off box, to a 3, 6, or 12 month package! These make fab presents too. Please see the package listing to confirm which box you will receive first. Our subscription packages are non refundable from the point of shipping the first box.
"Build Your Own" Boxes
I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO? Unfortunately once an order has been processed we are unable to add the discount code. Discount Codes
Once this has been confirmed you will receive a Welcome email with your 10% discount code to use on your first order. Give it a few moments, and check spam folder. Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.How do I claim a 10% discount on my first order?
Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. Please email hello@treatboxuk.com quoting your order number and the full information to request an order amendment and we will try our very best to help. Can I change something about my order?
I've had an email to say my order has been shipped, but i asked you to hold it!
Will the TreatBox contain any receipts or prices?
Of course! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days. For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand written a gift message or gift wrapped your box this order will be subject to a 25% restocking fee. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer. 1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. Please note: you should only do this once you have contacted us first at hello@treatboxuk.comCan I get a refund?
Can I get a refund on sale items?
Can I get a refund on Personalised items?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days (depending on your individual bank).How are refunds processed?
You should then contact your credit card company as it may take some time before your refund is officially posted. If this is unsuccessful then you should contact your bank as there is often additionally processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@treatboxuk.com and we will be more than happy to check to make sure it has been processed correctly.What if my refund is late or missing?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first and send your item to: TreatBox Ltd, 1 Maunsell Road, St Leonards-on-Sea, GB, TN38 9NL, using a trackable service.Can I exchange my purchase?
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Can I return a gift I received?
We strive to ensure your order arrives within the estimated delivery times. However, please be aware that factors beyond our control, such as Royal Mail strikes, Bank Holidays, and Christmas delays, may affect delivery.
Please note, the delivery times provided are approximate and not guaranteed.
Order Cut-Off Times:
Shipping Options:
Royal Mail 24 Tracked | Free | 1-2 Days Delivery
Royal Mail Special Delivery | £8.50 | Guaranteed Next Day
Royal Mail Sunday Special Delivery | £8.50 | Sunday Delivery
Important Notes:
Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day. No Royal Mail deliveries on Bank Holidays.
Delivery Notifications: You will receive updates on any delays via text or email from Royal Mail. Please ensure your shipping address is correct. Incomplete or incorrect addresses, or missed deliveries, may result in delayed orders.
Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible.
Royal Mail Europe Tracked is £12* delivery time is approximately 7-10 working days.
Currently available in Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please get in touch if the country you require is not listed and we will be more than happy to help.
Royal Mail Worldwide Tracked is £14* delivery time is approximately 7-10 working days.
Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates* *(PLEASE INCLUDE THE PO BOX). Please get in touch if the country you require is not listed and we will be more than happy to help.
* Any international shipment that is over 2KG will require an additional shipping fee to split the shipment.
Will I have to pay customs duties on my order?
For express delivery we use Royal Mail Special Delivery, order before 3pm Monday to Friday and before 10am Saturday and we will ship your order the same day. Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. Royal Mail Sunday Special Delivery | £8.50 | Guaranteed Sunday DeliveryExpress Delivery Options
Can I get my TreatBox delivered on a specific date?
Has my order been shipped?
If you have not collected an order from the Royal Mail Depot and we receive your order back due to the non-collection, there will be an additional postage charge to send your order back out to you. We will then investigate and resolve the issue for you.What if my order is late or delayed?
Royal Mail says that my order has been delivered but I have not received my order?
My tracking number isn’t working?
Something Missing?
Can I update my gift message?
I have provided an incorrect shipping address?
Can I order multiple boxes for multiple addresses?
Personalised products
Where should I send my Photo for my Photo Coaster/Key Chain/Polaroid?
Do you really handwrite every gift message?
Can you tell me about your TB Points/Rewards?
When will I receive my Birthday TB Points?
Do you have TreatBoxes for Men?
Can I purchase a GiftCard?
Why was my order not sent in a letterbox friendly box?
Why does my box contain less shred than in the website images?
Get in touch!
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