You will receive an email confirmation with your tracking number once your order is on its way so you can look forward to its arrival. Build your Own TreatBoxes & Ready-to-go TreatBoxes If you order before 3pm Monday to Friday and 10am Saturday we will ship your box the same day. This excludes personalised products. Orders placed after these times will leave us the next working day. We will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery, such as Royal Mail Strikes, Bank holiday and Christmas delays. The below times are a rough guideline and are not guaranteed times, this is not a guaranteed service. Royal Mail 48 Tracked | Free | 3-5 days for delivery. Royal Mail 24 Tracked | £4.50 | 1-2 days for delivery. Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. Royal Mail Sunday Special Delivery | £8.50 | Guaranteed Sunday Delivery. Royal Mail are now offering Sunday delivery on Tracked 24 orders, this isn't a guaranteed service. There are a small collection of postcodes where Royal Mail do not deliver on a Sunday, see them here.Delivery Times
Within the UK is as follows:
Monthly TreatBox shipping times are dependant on when you subscribe or place the order. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Please contact us if you are unsure, and I will be more than happy to help
For express delivery we use Royal Mail Special Delivery, order before 3pm Monday to Friday and before 10am Saturday and we will ship your order the same day. Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. Royal Mail Sunday Special Delivery | £8.50 | Guaranteed Sunday DeliveryExpress Delivery
How do I set up a subscription?
Managing your subscription
Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month).Subscription payments
"Build Your Own" Boxes
I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO? Unfortunately once an order has been processed we are unable to add the discount code. Discount Codes
Once this has been confirmed you will receive a Welcome email with your 10% discount code to use on your first order. Give it a few moments, and check spam folder. Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.How do I claim a 10% discount on my first order?
Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. Please email hello@treatboxuk.com quoting your order number and the full information to request an order amendment and we will try our very best to help. Can I change something about my order?
Of course! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days. For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand written a gift message or gift wrapped your box this order will be subject to a 25% restocking fee. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer. 1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. Please note: you should only do this once you have contacted us first at hello@treatboxuk.comCan I get a refund?
Can I get a refund on sale items?
Can I get a refund on Personalised items?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days (depending on your individual bank).How are refunds processed?
You should then contact your credit card company as it may take some time before your refund is officially posted. If this is unsuccessful then you should contact your bank as there is often additionally processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@treatboxuk.com and we will be more than happy to check to make sure it has been processed correctly.What if my refund is late or missing?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first and send your item to: TreatBox Ltd, 1 Maunsell Road, St Leonards-on-Sea, GB, TN38 9NL, using a trackable service.Can I exchange my purchase?
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Can I return a gift I received?
***This does depend on your postal worker and the recipients letterbox, however, they do fit through a majority of letter boxes. If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item. Order before 3pm Monday to Friday or 10am Saturday and we will ship your order the same day. Royal Mail 48 Tracked | Free | 3-5 days for delivery. Royal Mail 24 Tracked | £4.50 | 1-2 days for delivery. Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Royal Mail Sunday Special Delivery | £11.50 | Guaranteed Sunday Delivery. Royal Mail are now offering Sunday delivery on Tracked 24 orders, this isn't a guaranteed service. There are a small collection of postcodes where Royal Mail do not deliver on a Sunday, see them here. Special Delivery Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible. Royal Mail Europe Tracked is £12 delivery time is approximately 5-7 working days. Currently available in Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please get in touch if the country you require is not listed and we will be more than happy to help. Royal Mail Worldwide Tracked is £14 delivery time is approximately 7-10 working days. Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates. Please get in touch if the country you require is not listed and we will be more than happy to help.Shipping
UK Shipping
Mainland UK Delivery
Royal Mail
Please note*
Shipping outside the UK
Will I have to pay customs duties on my order?
Can I get my TreatBox delivered on a specific date?
Has my order been shipped?
If you have not checked the Royal Mail Depot and we receive your order back due to non-collection, there will be an additional postage charge to send your order back out to you. We will then investigate and resolve the issue for you.What if my order is late or delayed?
Royal Mail says that my order has been delivered but I have not received my order?
My tracking number isn’t working?
Something Missing?
Can I update my address?
Can I update my gift message?
I have input an address incompletely?
Can I order multiple boxes for multiple addresses?
Personalised products
Where should I send my Photo for my Photo Coaster/Key Chain/Polaroid?
Do you really handwrite every gift message?
Can you tell me about your TB Points/Rewards?
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