You will receive an email confirmation with your tracking number once your order is on its way so you can look forward to its arrival. Build your Own TreatBoxes & Ready-to-go TreatBoxes are shipped within one working day. If you order before 3pm we will ship your box the same working day. (Monday to Friday only) This excludes personalised products. Orders placed after 3pm will leave us the next working day. We will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside our control can affect delivery, such as Royal Mail Christmas delays. The below times are a rough guideline and are not guaranteed times, this is not a guaranteed service. 24 Tracked - 1 Working Day Processing - 1-2 Days Delivery - £3.95 48 Tracked - 1 Working Day Processing - 3-5 Days Delivery - Free We will always notify you if there ever are any delays on your order.Delivery Times
Within the UK is as follows:
Monthly TreatBox shipping times are dependant on when you subscribe or place the order. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Please contact us if you are unsure, and I will be more than happy to help
DPD Next day delivery - Next day delivery costs £6.50 and is available Monday to Friday for orders placed by 3pm (excluding public holidays for England). Delivery is with the courier DPD and you will receive a text message on the day of delivery with a one hour delivery window. DPD Saturday and Sunday Delivery - This service costs £9.50 and is available for orders placed by 3pm Fridays for Saturday delivery and 10am on Saturdays for Sunday delivery. This excludes if the delivery day falls on a public holiday. Delivery is with the courier DPD and you will receive a text message on the day of delivery with a one hour delivery window. Please note that delivery times are not a guarantee. We will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery, please check DPD website for delays. You will also be informed about any delays to your delivery via Text or Email from DPD. Express delivery is not available to non-mainland UK addressesExpress Delivery
How do I setup a subscription?
Managing your subscription
Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month).Subscription payments
"Build Your Own" Boxes
I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO? Unfortunately once an order has been processed we are unable to add the discount code. Discount Codes
Once this has been confirmed you will receive a Welcome email with your 10% discount code to use on your first order. Give it a few moments, and check spam folder. Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.How do I claim a 10% discount on my first order?
Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. Please email hello@treatboxuk.com quoting your order number and the full information to request an order amendment and we will try our very best to help. Can I change something about my order?
Of course! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If it is within the 28 day limit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To complete your return, we require an order confirmation as proof of purchase. Please do not send your purchase back to the manufacturer. 1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. Please note: you should only do this once you have contacted us first at hello@treatboxuk.comCan I get a refund?
Can I get a refund on sale items?
Can I get a refund on Personalised items?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days (depending on your individual bank).How are refunds processed?
You should then contact your credit card company as it may take some time before your refund is officially posted. If this is unsuccessful then you should contact your bank as there is often additionally processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@treatboxuk.com and we will be more than happy to check to make sure it has been processed correctly.What if my refund is late or missing?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first and send your item to: TreatBox Ltd, 1 Maunsell Road, St Leonards-on-Sea, GB, TN38 9NL, using a trackable service.Can I exchange my purchase?
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Can I return a gift I received?
***This does depend on your postal worker and the recipients letterbox, however, they do fit through a majority of letter boxes. If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item. Please note: We do not ship our 3, 6 and 12 month TreatBox outside of the UK.Shipping
Please also note: Due to social distancing rules it is taking longer to pack and dispatch your TreatBoxes. It may therefore take between 1 and 3 days for you to receive a dispatch confirmation email. Please bear with us and we will get your TreatBoxes out to you as quickly as possible!Covid-19 Shipping Update
48 Tracked - 1 Working Day Processing - 3-5 Days Delivery - Free Outside the UK Shipping (Currently unavailable due to Covid-19 and Brexit updates) Rest of the world Economy Airmail - £9.95 (Approx) 14-21 Working Days not including weekends Europe 2nd Airmail -£7.95 10-14 (Approx) Working Days not including weekends. Please note: All delivery times are approximate and items are not strictly guaranteed to arrive within the noted timeframe.UK Shipping
Will I have to pay customs duties on my order?
Can I get my TreatBox delivered on a specific date?
Has my order been shipped?
If you have not checked the Royal Mail Depot and we receive your order back due to non-collection, there will be an additional postage charge to send your order back out to you. We will then investigate and resolve the issue for you.What if my order is late or delayed?
Royal Mail says that my order has been delivered but I have not received my order?
My tracking number isn’t working?
Something Missing?
Can I update my address?
Can I update my gift message?
I have inputted an address incompletely?
Can I order multiple boxes for multiple addresses?
Personalised products
Where should I send my Photo for my Photo Coaster/Key Chain/Polaroid?
Do you really handwrite every gift message?
Can you tell me about your TB Points/Rewards?
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