Yes, we do offer letterbox-friendly TreatBoxes!

We have a dedicated collection of Letterbox TreatBoxes, which you can explore here.

However, whether your TreatBox fits through the recipient’s letterbox will depend on:

Letterbox size – Dimensions vary between homes.

Delivery service used – Special Delivery requires a signature.

Postal worker discretion – Placement may depend on the individual delivering the box.

Larger products – Some items, such as our Mugs and Candles, are not letterbox-friendly and may require the recipient to be home for delivery.

For the best chance of letterbox delivery, we recommend choosing from our Letterbox TreatBoxes collection.

Send to me to hand over in person: If you are placing an order and you want the order to be delivered to you first, so that you can hand the gift over to the lucky recipient, please select - Send to me to hand over in person - We then ship your amazing gift in extra packaging so that you can hand it over with no address labels or tape on it.

Send directly to the recipient: If you are placing an order and you want the order sent straight to the recipient, please select - Send directly to the recipient - this means the gift is sent without extra packaging, straight to their door!

By selecting the correct option, you can help reduce the amount of packaging waste generated and contribute to a healthier environment

At TreatBox, we’re always creating and evolving! This means our box designs may change from time to time. While our images always reflect our most up-to-date boxes, some variations may occur based on stock availability. All our boxes are designed by TreatBox, fully branded, and colours may vary.

We know you’ll love TreatBox, but if you ever need to cancel your subscription, here’s how:

If you subscribed via our website:

Ensure you’ve set up a customer account [here] using the same email you subscribed with. Without this, your subscription won’t appear.

Once logged in, go to "Manage Your Subscription" to pause, skip a month, or cancel.

If you subscribed via PayPal:

Log into your PayPal account.

Navigate to the subscriptions section.

Find TreatBox in your active subscriptions and cancel from there.

Important Information:

To avoid being billed for the next box, cancellations must be made at least 3 working days before your payment is due.

Address changes must also be made 3 days before payment to ensure correct delivery. If your payment has already been processed, please email hello@treatboxuk.com, and we’ll update it manually for you.

Your subscription will be billed automatically each month, and we’ll continue sending your TreatBox until you decide to cancel.

Your first payment is taken on the day you subscribe.

Your first box will arrive in the first week of the following month. (For example, if you subscribe on 7th June, your first box will arrive at the start of July.)

Ongoing payments will be taken on the same date each month as your original subscription date. (For example, if you subscribe on the 16th, future payments will be taken on the 16th of every month.)

We now offer multiple ways to subscribe! From a one off box, to a 3, 6, or 12 month package! These make fab presents too. Please see the package listing to confirm which box you will receive first.Our subscription packages are non refundable from the point of shipping the first box.

Discount codes can only be used once and cannot be used in conjunction with any other offers (unless otherwise stated). Please note, The 10% off first orders Discount Code is not valid on any subscription packages or any Advent products.

I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?

Unfortunately once an order has been processed we are unable to add the discount code.

First you must signed up to the newsletter via the Let's Stay Connected section on our website, once you have done this you will receive an email, which will prompt you to confirm you wish to subscribe. Hit subscribe! Once this has been confirmed you will receive a Welcome email with your 10% discount code to use on your first order. Give it a few moments, and check spam folder.

Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.

We try to allow a 30 minute window for any order amendments, which cannot be guaranteed.

Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website.

Please email hello@treatboxuk.com quoting your order number and the full information to request an order amendment and we will try our very best to help.

Apologies for any confusion! Our system automatically sends shipping confirmation emails with tracking details as soon as your order is processed.

If you've requested to delay your order or set a "Do Not Open" date more than 7 days after purchase, rest assured your order is still safely with us at TBHQ and will be shipped closer to your requested date.

Do not fear! We will never include any order invoices/prices/order details within the TreatBox. This will all be emailed to the purchasers via their email address.

We sure do! And we love it! You all spread so much love, it is truly amazing

We always aim to make orders letterbox-friendly whenever possible. However, if your order includes larger items, the box size will be adjusted accordingly.

Some Build Your Own TreatBox items require extra space, and certain luxury add-ons may need a larger box to ensure they arrive safely.

If you have any concerns about the size of your order, feel free to get in touch—we’re happy to help!

The shredded material in your box is primarily used to protect your items during transit. The amount included may vary depending on the contents of your order—some items require more protection than others.

We also aim to balance product safety with reducing waste, ensuring your order arrives safely while minimising environmental impact.

By purchasing any alcoholic products you confirm that you are over the age of 18

Build Your Own TreatBoxes & Ready-to-Go TreatBoxes

Order by 3pm Monday to Friday or by 10am Saturday: We’ll ship your box the same day (excluding personalised products).

Orders placed after these times: Will be dispatched the next working day.

We strive to ensure your order arrives within the estimated delivery times. However, please be aware that factors beyond our control, such as Royal Mail strikes, Bank Holidays, and Christmas delays, may affect delivery.

Please note, the delivery times provided are approximate and not guaranteed.

Mainland UK Shipping Information

Order Cut-Off Times:

Monday to Friday: Order by 3pm for same-day shipping.

Saturday: Order by 10am for same-day shipping.

Shipping Options:

Royal Mail 24 Tracked | Free | 1-2 Days Delivery

While 95% of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.

Royal Mail Special Delivery | £8.50 | Guaranteed Next Day

Guaranteed delivery before 1pm, Monday to Saturday. Requires a signature.

Royal Mail Sunday Special Delivery | £8.50 | Sunday Delivery

Available for orders placed after 3pm on Friday and before 10am on Saturday. Requires a signature. (Excludes public holidays)

Royal Mail 24 Tracked (Sunday Delivery)

Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded from Sunday delivery—see excluded postcodes here.

Important Notes:

Special Delivery: Guaranteed delivery by 1pm the next working day. Exceptions apply to some addresses.

24 Tracked: This is not a guaranteed service. While we strive to ensure timely delivery, factors beyond our control may affect this. For guaranteed delivery, please choose Special Delivery.

Personalised Orders: Shipped Monday to Friday only. Orders placed after 3pm on Friday, or over the weekend, will be dispatched on Monday.

Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day. No Royal Mail deliveries on Bank Holidays.

Delivery Notifications: You will receive updates on any delays via text or email from Royal Mail. Please ensure your shipping address is correct. Incomplete or incorrect addresses, or missed deliveries, may result in delayed orders.

Shipping outside the UK

Royal Mail Europe Tracked is £12** delivery time is approximately 5- 10 working days. The recipient country's VAT will be charged at checkout, and there are no customs charges on orders under €150*

Currently available in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

Royal Mail Worldwide Tracked is £14** delivery time is approximately 7-10 working days.

Currently available in USA, Canada, New Zealand, China, Switzerland, Norway, Australia and United Arab Emirates (PLEASE INCLUDE THE PO BOX). Please get in touch if the country you require is not listed and we will be more than happy to help.

 *Alcohol or items containing alcohol will be subject to customs charges.

**Any international shipment that is over 2KG will require an additional shipping fee to split the shipment.

For orders shipping to Europe, no customs charges apply on orders under €150*. However, for shipments outside of Europe, customs charges may be applicable, depending on the total order value, product type, and the regulations of the recipient’s country.

These charges are determined by the customs authorities in the recipient’s country and are the sole responsibility of the recipient. As customs fees can vary significantly and differ with each shipment, we cannot predict, control, or be held liable for them.

We strongly recommend checking with your local customs office for the most up-to-date information before placing an order.

For express delivery we use Royal Mail Special Delivery, order before 3pm Monday to Friday and before 10am Saturday and we will ship your order the same day.

Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. 

Royal Mail Sunday Special Delivery | £8.50 | Guaranteed Sunday Delivery

Royal Mail guarantee to attempt delivery by 1pm the next working day - exceptions apply to some addresses see a breakdown of those addresses here.

Refund Policy Timeframe:

You must notify us within 14 days of receiving your order.

The order must be returned to us within 28 days of receipt.

Packaging Requirements:

Please ensure the product is packed carefully in its original packaging to avoid damage during transit.

Restocking Fees:

If your order included a handwritten gift message or was gift-wrapped, a 25% restocking fee will be deducted from your refund.

If your order did not include a gift message or gift wrap, a 15% restocking fee will apply.

Shipping Costs:

You are responsible for paying the return shipping costs.

Original shipping costs are non-refundable.

After 28 Days:

Unfortunately, we cannot offer refunds or exchanges if 28 days have passed since your purchase.

Proof of Purchase:

To complete your return, we require your order confirmation as proof of purchase.

Return Address:

Please send authorised returns to: 1 Maunsell Road, St Leonards on Sea, East Sussex, TN38 9NL.

Important: Only send returns after contacting us at hello@treatboxuk.com for authorisation.

Only regular-priced items are eligible for a refund. Unfortunately, sale items, including Black Friday Lucky Dip Bags, are non-refundable. This applies to any discounted or clearance items purchased as part of a promotion.

If you have any concerns about your order, please contact us for assistance

No, sadly personalised items can not be refunded this is due to the fact this product has been created for you and we are unable to resell them.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days (depending on your individual bank).

If you haven’t received a refund yet, first check your bank account again.

You should then contact your credit card company as it may take some time before your refund is officially posted. If this is unsuccessful then you should contact your bank as there is often additionally processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@treatboxuk.com and we will be more than happy to check to make sure it has been processed correctly.

Our exchange policy is 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first and send your item to: TreatBox Ltd, 1 Maunsell Road, St Leonards-on-Sea, GB, TN38 9NL, using a trackable service.

If you would like your TreatBox delivered on a special day please let us know in the ‘Gift Message’ box when you place your order. Although we cannot guarantee the exact delivery date we will do our very best to make sure that it is as close to your chosen date as possible. We will also put a ‘Do not open until…!’ sticker on the box to make sure your gift isn’t opened early!

Once your order has been shipped, you will receive a dispatch confirmation email. Sometimes, these emails may be filtered into your spam or junk folder by your email provider.

If you can’t find your confirmation email, please contact us, and we’ll be happy to look into it for you.

All our orders are shipped using Royal Mail 24 Tracked. If your order has not arrived within 7 working days from the dispatch date, it will be classed as lost, and we can arrange a replacement or refund.

If an order is returned to us due to non-collection from the Royal Mail Depot, an additional postage charge will apply to resend the order.

If you experience any delays, please contact us, and we’ll be happy to investigate and resolve the issue for you.

If your order shows as delivered but you haven’t received it, please contact us at hello@treatboxuk.com as soon as possible so we can investigate.

Please note that Royal Mail is unable to investigate lost deliveries after 10 days from the specified delivery date, so we recommend reaching out promptly.

If an item is missing from your TreatBox, please email us as soon as possible, and we’ll work to resolve it quickly.

We follow a strict packing process, but in the rare event that something is missing or damaged, please contact us within 28 days of receiving your order. After this time, we may not be able to investigate or offer a resolution. 

We take great care in packing your order, but unfortunately, items can sometimes get damaged during delivery. If your order arrives damaged, please email us at hello@treatboxuk.com with supporting images and as much detail as possible so we can arrange a replacement.

Please do not dispose of any damaged items until we have resolved the issue.

If you need to update or add a gift message, please email us within 30 minutes of placing your order.

Once we have started processing your order or you have received a dispatch confirmation email, we will be unable to make any changes, as your order will already be fulfilled.

If you need to update your shipping address, please email us within 30 minutes of placing your order.

If your order has already been processed and dispatched, we won’t be able to change the address. In this case, we will need to wait for the parcel to be returned to us by Royal Mail before we can resend it. There will be an additional postage charge to ship the order to the correct address.

Unfortunately, we cannot be held responsible for incorrect addresses provided at checkout, so please double-check your details before placing your order.

You can now place one order and use our handy multiple shipping system to add more than one address and send your boxes out to multiple addresses on one order.

Personalised Orders – Important Information

Please enter any names for personalised items in the ‘Add Message’ text box.

Double-check your spelling, as we will print exactly as provided.

Any landscape photos submitted for gift tags will be rotated to fit our portrait design.

To avoid delays, please ensure all details are provided as soon as possible.

Where should I send my photo for my photo product?

Please upload your photo at the time of ordering using our handy upload button, which can be found on all photo products.

If you forget to upload your photo or experience any issues, please email your photo to Rob@treatboxuk.com, quoting your order number.

For the best finish:

Your photo should be high quality.

A square image works best for fitting the design.

If needed, we may ask you to provide another image.

A reminder that personalised orders are dispatched Monday to Friday (excluding public holidays)

You can now start earning TB points on your orders, and TB points equal money off! To start earning these rewards, you will need to sign up to our TreatBox account. Signing up also gets you 100 TB points! Every £1 spent on orders equals 4 TB points. For other ways to redeem TB points, check out our rewards section on our website. 200 points = £2 off , 500 points = £5 off , and 1000 points = 50% off. Get started today! (Not valid on Advent Calendars)

First you'll need to create an account with us! Then, if you have added your birthday date within 30 days before the big day, you will receive the points on your Birthday.

Of course! You can shop our 'For Him' collection here.

Yes! You can purchase your gift card on the website. Select the amount you would like (£10,£25,£50,£100) and we handle the rest! The gift card will be emailed directly to the purchaser, to either use or forward directly to the lucky recipient.