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ūüíē We'll send your box the same day if you order before 3pm Mon-Fri, Order before 10am Sat for Sunday Delivery ūüíē See full T&C here ūüíē

Mainland UK Delivery 


Standard Mainland UK delivery is free with Royal Mail 48 Tracked, or you can upgrade to Royal Mail 24 Tracked (the business equivalent of first class post) for £3.95. Order before 3pm and we will ship your order the same day | Monday to Friday only.


Orders placed after 3pm will leave us the next working day. 


Shipping Costs and Estimated Times


The below times are a rough guideline and are not guaranteed times, this is not a guaranteed service. 


Royal Mail 48 Tracked -1 Working day processing, which means 1 working day for us to beautifully wrap your box, and then 3-5 working days for delivery which is free.


Royal Mail 24 Tracked (the business equivalent of first class post) - 1 Working day processing, which means 1 working day for us to beautifully wrap your box, and then 1-2 working days for delivery which costs £3.95.

Express Delivery


For express delivery we use DPD Next Day Delivery, order before 3pm and we will ship your order the same day | Monday to Thursday only. 

Please note that delivery times are not a guarantee. We will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery, please check DPD website for delays. You will also be informed about any delays to your delivery via Text or Email from DPD.


DPD Next day delivery - Next day delivery costs £6.50 and is available Monday to Thursday for orders placed by 3pm (excluding public holidays for England). Delivery is with the courier DPD and you will receive a text message on the day of delivery with a one hour delivery window.

DPD Saturday Delivery - This service costs £9.50 and is available for orders placed by 3pm Fridays. This excludes if the delivery day falls on a public holiday. Delivery is with the courier DPD and you will receive a text message on the day of delivery with a one hour delivery window.


DPD Sunday Delivery - This service costs £9.50 and is available for orders placed by 10am on Saturdays. This excludes if the delivery day falls on a public holiday. Delivery is with the courier DPD and you will receive a text message on the day of delivery with a one hour delivery window.

 Personalised items

All personalised orders are dispatched Monday to Friday only (except public holidays). Any personalised orders placed after 3PM Friday, or on Saturday and Sunday, will be dispatched the next working day (Monday)

Express delivery is not available to non-mainland UK addresses.

Please note

You will receive an email confirmation once your order is on its way so you can look forward to its arrival.

We will always do our best to ensure your order reaches you within the stated delivery times, however please note there are rare occasions where factors outside our control can affect delivery, such as Royal Mail/DPD delays.
Please make sure that the shipping address is correct. If you have given us an incomplete address, the wrong address, or if you are not in when delivered, your order is unlikely to arrive on time.

All delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there.

 

Shipping outside the UK

Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible. 

Royal Mail Europe Tracked is £12 delivery time is approximately 5-7 working days.

Currently available in Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please enquire if you would if you country is not listed and we will be more than happy to help. 

Royal Mail Worldwide Tracked is £14 delivery time is approximately 7-10 working days.

Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates. Please enquire if you would if you country is not listed and we will be more than happy to help.

 Will I have to pay customs duties on my order?
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. 

 

Monthly Subscription

Shipping times are dependant on when you subscribe. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.

Order amendments 

We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders. 
Please email hello@treatboxuk.com for more information or to request an order amendment.

Returns and all other FAQ's please click to visit our FAQ page.