Mainland UK Delivery
Royal Mail
Order before 3pm Monday to Friday or 10am Saturday and we will ship your order the same day.
Royal Mail 48 Tracked | Free | 3-5 days for delivery
Royal Mail 24 Tracked | £4.50 | 1-2 days for delivery
Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm Monday to Saturday. Signed for service.
Royal Mail Sunday Special Delivery | £8.50 | Sunday Delivery - Not Guaranteed. Available for orders placed after 3pm Friday's and before 10am Saturday's.
Royal Mail are now offering Sunday delivery on Tracked 24 orders, this isn't a guaranteed service. There are a small collection of postcodes where Royal Mail do not deliver on a Sunday, see them here.
Please note*
We can investigate delays 14 working days following your order dispatch
date in line with Royal mail delay policy. Some couriers will require a form to be completed as proof.
Special Delivery.
- Royal Mail guarantee to attempt delivery by 1pm the next working day - exceptions apply to some addresses see a breakdown of those addresses here. (except public holidays).
- RM 48 and 24 delivery times are not guaranteed, Royal Mail have advised us this isn't a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery. (Excluding Royal Mail Special Delivery)
- You will be informed about any delays to your delivery via Text or Email from Royal Mail.
- Special delivery and Sunday delivery requires a signature for delivery.
- Please make sure that the shipping address is correct. If you have given us an incomplete address, the wrong address, or if you are not in when delivered, your order is unlikely to arrive on time.
- All personalised orders are dispatched Monday to Friday only (except public holidays). Any personalised orders placed after 3pm Friday, or on Saturday and Sunday, will be dispatched the next working day (Monday)
- Orders placed over any Bank Holiday periods will be dispatched the next working day. This includes No Royal mail deliveries on these days.
Shipping outside the UK
Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible.
Royal Mail Europe Tracked is £12 delivery time is approximately 5-7 working days.
Currently available in Republic of Ireland*, Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please get in touch if the country you require is not listed and we will be more than happy to help. * We regrettably cannot send alcoholic goods to The ROI due to country restrictions.
Royal Mail Worldwide Tracked is £14 delivery time is approximately 7-10 working days.
Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates. Please get in touch if the country you require is not listed and we will be more than happy to help.
Will I have to pay customs duties on my order?
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. These fees are unpredictable and differ with each shipment.
Can I get a refund?
Of course! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days.
For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand written a gift message or gift wrapped your box this order will be subject to a 25% restocking fee.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To complete your return, we require an order confirmation as proof of purchase.
Please do not send your purchase back to the manufacturer.
1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. Please note: you should only do this once you have contacted us first at hello@treatboxuk.com
Monthly Subscription
Shipping times are dependant on when you subscribe. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Order amendments
We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders.Please email hello@treatboxuk.com for more information or to request an order amendment.
Returns and all other FAQ's please click to visit our FAQ page.