Order before 3pm for SAME DAY shipping Mon-Fri | Order before 10am Sat for Sunday Delivery | See full Delivery times here
Order before 3pm Monday to Friday or 10am Saturday and we will ship your order the same day.
Royal Mail 48 Tracked | Free | 3-5 days for delivery
Royal Mail 24 Tracked | £4.50 | 1-2 days for delivery
Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm Monday to Saturday. Signed for service.
Royal Mail Sunday Special Delivery | £8.50 | Sunday Delivery - Not Guaranteed. Available for orders placed after 3pm Friday's and before 10am Saturday's.
Royal Mail are now offering Sunday delivery on Tracked 24 orders, this isn't a guaranteed service. There are a small collection of postcodes where Royal Mail do not deliver on a Sunday, see them here.
We can investigate delays 14 working days following your order dispatch
date in line with Royal mail delay policy. Some couriers will require a form to be completed as proof.
Special Delivery.
Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible.
Royal Mail Europe Tracked is £12 delivery time is approximately 5-7 working days.
Currently available in Republic of Ireland*, Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please get in touch if the country you require is not listed and we will be more than happy to help. * We regrettably cannot send alcoholic goods to The ROI due to country restrictions.
Royal Mail Worldwide Tracked is £14 delivery time is approximately 7-10 working days.
Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates. Please get in touch if the country you require is not listed and we will be more than happy to help.
Will I have to pay customs duties on my order?
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. These fees are unpredictable and differ with each shipment.
Can I get a refund?
Of course! If you have changed your mind we are happy to refund your order, providing: Our refund policy is 28 days, you must notify us within 14 days of receiving your order and return your order to us within 28 days.
For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand written a gift message or gift wrapped your box this order will be subject to a 25% restocking fee.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To complete your return, we require an order confirmation as proof of purchase.
Please do not send your purchase back to the manufacturer.
1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. Please note: you should only do this once you have contacted us first at hello@treatboxuk.com
Shipping times are dependant on when you subscribe. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Returns and all other FAQ's please click to visit our FAQ page.
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