Delivery Information

Christmas Delivery Times

Our warehouse team is working hard to get every TreatBox delivered in time for Christmas. Below you will find all the information you need to make sure your gifts arrive when you need them.

Last Christmas Posting Dates

  • Royal Mail Special Delivery by 1pm - Guaranteed. Last day: 23rd December at 4pm
  • Royal Mail 24 Tracked - Last day: 22nd December at 4pm (not guaranteed)
  • Last collection day: 23rd December at 4pm. If you would like to collect your order, please contact us within 20 minutes of placing it so we can prepare your TreatBox. We will confirm once it is ready to pick up. Collecting from TreatBox HQ also includes a 15 percent refund once you have collected your order.

We always recommend choosing Special Delivery if your gift must arrive before Christmas Day.

International Orders

Friday 5th December - Australia, Brazil, Czech Republic, Finland, Greece, Italy, Mexico, New Zealand, Norway, Poland, Portugal, Romania, Spain, Sweden, United Arab Emirates.

Wednesday 10th December - Austria, Denmark, Slovakia.

Friday 12th December - Belgium, Canada, China, Hungary, Iceland, Luxembourg, Thailand, United States of America.

Monday 15th December - France, Germany, Hong Kong, Japan, Netherlands, Singapore, Switzerland.

Order & Collect

Collect for Free & Get 15% Back
Pop by TreatBox HQ to collect your order. Once you have collected it, we will refund 15 percent back to your original payment method.

To ensure everything runs smoothly, please get in touch with us within 20 minutes of placing your order so we can prepare your TreatBox for pickup. We will confirm when it is ready and where to collect it from.

If you are collecting earlier in December, you are welcome to visit during our usual opening hours. We will have your box ready for you.

Mainland UK Shipping Information

Order Cut-Off Times:

  • Monday to Friday: Order by 4pm for same-day dispatch.
  • Saturday: Order by 11am for same-day dispatch.

Shipping Options:

Royal Mail 24 Tracked | Free | 1-2 Days Delivery

  • While 95 percent of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.

Royal Mail Special Delivery | £13.95 | Guaranteed Next Day

  • Guaranteed delivery before 1pm, Monday to Saturday. A signature is required.

Royal Mail Sunday Special Delivery | £13.95 | Sunday Delivery

  • Available for orders placed after 4pm on Friday and before 11am on Saturday. A signature is required. Public holidays excluded.

Royal Mail 24 Tracked (Sunday Delivery)

  • Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded.

Important Notes:

  • Special Delivery: Guaranteed by 1pm the next working day. Some addresses may be excluded.
  • 24 Tracked: Not guaranteed. Delays are possible, particularly at peak times.
  • Personalised Orders: Shipped Monday to Friday only. Orders placed after 4pm on Friday or over the weekend will be dispatched on Monday.

Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day.

Delivery Notifications: You will receive updates by text or email from Royal Mail. Please ensure your shipping address is entered correctly. Incorrect or incomplete addresses may result in delays.

Shipping Outside the UK

Royal Mail Europe Tracked

  • £12
  • Delivery time: approximately 5-10 working days
  • VAT is charged at checkout.
  • No customs charges on orders under €150 in most cases, although this varies by country.

Currently available in:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If the country you require is not listed, please contact us.

Royal Mail Worldwide Tracked

  • £16
  • Delivery time: approximately 7-10 working days

Available in:
USA, Canada, New Zealand, Switzerland, Norway, Australia, United Arab Emirates (please include the PO Box).

If the country you require is not listed, please get in touch.

DHL Shipping to Ireland

  • Shipping rates are calculated at checkout.
  • Delivery time: approximately 3-5 working days

Currently available to: Republic of Ireland

  • VAT will be charged at checkout.
  • No customs charges on orders under €150 in most cases, although this varies by product and country.

If you have any questions about DHL delivery to Ireland, please get in touch.

Important Information:

* Alcohol or items containing alcohol may be subject to customs charges.

** Any international shipment over 2kg will require an additional fee to split the shipment.

Will I have to pay customs duties on my order?

Items shipped overseas may be subject to customs charges depending on the total order value, product type and the regulations of the destination country. These charges are the responsibility of the recipient. We cannot predict or control customs decisions.

Customs fees vary significantly between countries. We recommend checking with your local customs office before placing an order.

Monthly Subscription

Subscription boxes ship one month behind. For example, if you subscribe in January, your first box will be shipped on the last day of January to arrive at the start of February.

Order Amendments

You have a 30 minute window after placing your order to make amendments. Requests must be made within this time. We will try to accommodate changes, but this is not always possible.

Please email hello@treatboxuk.com to request any changes.

For all other questions, please visit our FAQ page.