Mainland UK Shipping Information
Order Cut-Off Times:
- Monday to Friday: Order by 3pm for same-day shipping.
- Saturday: Order by 10am for same-day shipping.
Shipping Options:
Royal Mail 24 Tracked | Free | 1-2 Days Delivery
- While 95% of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.
CURRENTLY SUSPENDED DUE TO TECHNICAL ISSUES Royal Mail Special Delivery | £8.50 | Guaranteed Next Day
- Guaranteed delivery before 1pm, Monday to Saturday. Requires a signature.
CURRENTLY SUSPENDED DUE TO TECHNICAL ISSUES Royal Mail Sunday Special Delivery | £8.50 | Sunday Delivery
- Available for orders placed after 3pm on Friday and before 10am on Saturday. Requires a signature. (Excludes public holidays)
- Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded from Sunday delivery—see excluded postcodes here.
Important Notes:
- Special Delivery: Guaranteed delivery by 1pm the next working day. Exceptions apply to some addresses.
- 24 Tracked: This is not a guaranteed service. While we strive to ensure timely delivery, factors beyond our control may affect this. For guaranteed delivery, please choose Special Delivery.
- Personalised Orders: Shipped Monday to Friday only. Orders placed after 3pm on Friday, or over the weekend, will be dispatched on Monday.
Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day. No Royal Mail deliveries on Bank Holidays.
Delivery Notifications: You will receive updates on any delays via text or email from Royal Mail. Please ensure your shipping address is correct. Incomplete or incorrect addresses, or missed deliveries, may result in delayed orders.
Shipping outside the UK
Please note: Those in Europe may now pay additional local charges to receive goods following the UK’s exit from the European Union on 1st January 2021. Please check with your local customs authorities. Payment of any fees would need to be paid by the recipient to receive their goods and we cannot be held responsible.
Royal Mail Europe Tracked is £12* delivery time is approximately 7-10 working days.
Currently available in Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland and Belgium. Please get in touch if the country you require is not listed and we will be more than happy to help.
Royal Mail Worldwide Tracked is £14* delivery time is approximately 7-10 working days.
Currently available in USA, Canada, New Zealand, China, Australia and United Arab Emirates* *(PLEASE INCLUDE THE PO BOX). Please get in touch if the country you require is not listed and we will be more than happy to help.
* Any international shipment that is over 2KG will require an additional shipping fee to split the shipment.
Will I have to pay customs duties on my order?
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. These fees are unpredictable and differ with each shipment.
Can I get a refund?
Of course! If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind:
1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.
2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. It's important to note that if we've personalised your order with a handwritten gift message or gift-wrapped your box, a 25% restocking fee will be applied to the returned product. We reserve the right to refuse returns that do not meet the above mentioned standards.
3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.
4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount.
5. Exchange Timeframe: Depending on your location, the time it takes for your exchanged product to reach you may vary.
6. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase.
7. Return Address: Please do not send your purchase back to the manufacturer. Instead, return it to 1 Maunsell Road, St Leonards on Sea, East Sussex, TN389NL. However, please make sure to contact us first at hello@treatboxuk.com before sending anything back.
We understand that circumstances can change, but we hope this policy helps to clarify our procedures and ensures a smooth process for all involved."
Monthly Subscription
Shipping times are dependant on when you subscribe. If you have joined us today for a monthly TreatBox, we work a month behind so, for instance, any subscriptions placed in January will then be shipped on the last day of January to arrive at the start of February.
Order amendments
We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders.Please email hello@treatboxuk.com for more information or to request an order amendment.
Returns and all other FAQ's please click to visit our FAQ page.