Order & Collect
Collect for Free & Get 15% Back
Pop by TreatBox HQ to collect your order. Once you have collected it, we will refund 15 percent back to your original payment method.
To ensure everything runs smoothly, please get in touch with us within 20 minutes of placing your order so we can prepare your TreatBox for pickup. We will confirm when it is ready and where to collect it from.
If you are collecting earlier in December, you are welcome to visit during our usual opening hours. We will have your box ready for you.
Mainland UK Shipping Information
Order Cut-Off Times:
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Monday to Friday: Order by 4pm for same-day dispatch.
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Saturday: Order by 11am for same-day dispatch.
Shipping Options:
Royal Mail 24 Tracked | Free | 1-2 Days Delivery
- While 95 percent of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.
Royal Mail Special Delivery | £13.95 | Guaranteed Next Day
- Guaranteed delivery before 1pm, Monday to Saturday. A signature is required.
Royal Mail Sunday Special Delivery | £13.95 | Sunday Delivery
- Available for orders placed after 4pm on Friday and before 11am on Saturday. A signature is required. Public holidays excluded.
Royal Mail 24 Tracked (Sunday Delivery)
- Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded.
Important Notes:
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Special Delivery: Guaranteed by 1pm the next working day. Some addresses may be excluded.
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24 Tracked: Not guaranteed. Delays are possible, particularly at peak times.
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Personalised Orders: Shipped Monday to Friday only. Orders placed after 4pm on Friday or over the weekend will be dispatched on Monday.
Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day.
Delivery Notifications: You will receive updates by text or email from Royal Mail. Please ensure your shipping address is entered correctly. Incorrect or incomplete addresses may result in delays.
Shipping Outside the UK
When shipping outside the UK, delivery times may be extended due to customs clearance and individual countries having longer postal processing times. These delays are unfortunately beyond our control.
Royal Mail Europe Tracked
- £12
- Delivery time: approximately 5-10 working days
- VAT is charged at checkout.
- No customs charges on orders under €150 in most cases, although this varies by country - for parcels valued at €150 or less, recipients in Romania must pay a €5 customs fee and recipients in Italy must pay a €2 customs fee.
Currently available in:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
If the country you require is not listed, please contact us.
Royal Mail Worldwide Tracked
- £16
- Delivery time: approximately 7-10 working days
Available in:
USA, Canada, New Zealand, Switzerland, Norway, Australia, United Arab Emirates (please include the PO Box).
If the country you require is not listed, please get in touch.
DHL Express International Shipping
- Shipping rates are calculated at checkout.
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Delivery time: approximately 3-5 working days
For orders being shipped to the EU:
- VAT will be charged at checkout.
- No customs charges on orders under €150 in most cases, although this varies by product and country.
If you have any questions about DHL delivery, please get in touch.
Important Information:
* Alcohol or items containing alcohol may be subject to customs charges.
** Any international shipment over 2kg will require an additional fee to split the shipment.
Will I have to pay customs duties on my order?
Items shipped overseas may be subject to customs charges and handling fees depending on the total order value, product type and the regulations of the destination country. These charges are the responsibility of the recipient. We cannot predict or control customs decisions.
Customs fees vary significantly between countries. We recommend checking with your local customs office before placing an order
Recipients in Italy will be required to pay a €2 customs administration fee on parcels with a value of €150 or less.
Monthly Subscription
Subscription boxes ship one month behind. For example, if you subscribe in January, your first box will be shipped on the last day of January to arrive at the start of February.
Order Amendments
You have a 30 minute window after placing your order to make amendments. Requests must be made within this time. We will try to accommodate changes, but this is not always possible.
Please email hello@treatboxuk.com to request any changes.
For all other questions, please visit our FAQ page.