Shipping policy

Shipping Policy (UK & Worldwide)

We know how important it is for your TreatBox to arrive on time, whether you're sending a thoughtful gift or treating yourself! 💌

Below you'll find everything you need to know about our dispatch times, delivery options, and shipping information.

This policy applies to all Build Your Own TreatBoxes and Ready-to-Go TreatBoxes.

 Subscription boxes, Advent calendars and other pre-order products may have separate dispatch arrangements, which will be explained on their product pages.

Order Cut-Off Times

We aim to dispatch orders placed before the following cut-off times on the same day, excluding personalised items and products with specified dispatch dates.

  • Monday–Friday: Order before 4pm

  • Saturday: Order before 11am

Orders placed after these times will normally be dispatched on the next working dispatch day.

Please note that dispatch refers to when your parcel leaves TreatBox, not when it will be delivered.

UK Delivery Options

Royal Mail Tracked 24 – £4.95 (FREE on orders over £25)

  • Estimated delivery: 1–2 working days

  • Approximately 95% of parcels arrive the next working day

  • Fully tracked with delivery notifications

  • This is not a guaranteed next-day service

Royal Mail Special Delivery – £15.95

  • Guaranteed next-working-day delivery before 1 pm, subject to Royal Mail's service terms and postcode restrictions

  • Signature required

  • Available for eligible orders placed before our dispatch cut-off times

Saturday delivery availability may depend on the service selected and destination postcode.

Royal Mail Sunday Special Delivery – £15.95

  • Guaranteed Sunday delivery for eligible addresses, subject to Royal Mail's service terms

  • Available for orders placed after 4pm Friday and before 11am Saturday

  • Signature required

  • Excludes public holidays

  • Some postcodes are excluded

Personalised Orders

Personalised items require additional preparation and are dispatched Monday–Friday only.

Please note:

  • Personalised orders may require additional processing time.

  • Personalised orders are not eligible for Saturday dispatch.

  • Orders containing personalised products may be dispatched later than our standard same-day cut-off times.

If your order is needed for a particular date, we recommend allowing extra time.

Delivery Estimates & Delays

All delivery timeframes shown at checkout are estimates unless a guaranteed delivery service has been selected.

We work hard to ensure every TreatBox is dispatched promptly, but delivery may occasionally be affected by circumstances outside our control, including:

  • Royal Mail disruption or industrial action

  • Bank Holidays

  • Busy periods, particularly Christmas

  • Severe weather

  • Courier operational delays

Please allow additional time during particularly busy periods.

If your parcel is delayed or has not arrived, please contact our customer service team so we can help investigate.

Your statutory consumer rights are not affected by this policy.

Delivery Notifications & Tracking

All UK orders are sent using tracked Royal Mail services.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details.

Royal Mail may also provide updates by email or SMS, where contact details are available.

Delivery Addresses & Missed Deliveries

Please double-check your delivery address before completing your order.

Incorrect or incomplete addresses can cause delays, failed deliveries or parcels being returned to us.

If your parcel is returned because the address supplied at checkout was incorrect or incomplete, additional postage charges may apply before we can resend it.

If Royal Mail is unable to deliver your parcel, please follow the instructions provided in your tracking updates to arrange redelivery or collection.

If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may be unable to make changes.

Bank Holidays

We do not dispatch orders on Bank Holidays, and Royal Mail does not normally deliver on these days.

Orders placed over a Bank Holiday weekend may therefore take slightly longer to arrive.

Need Your TreatBox for a Special Date?

If you're sending a birthday gift, a surprise or something for a special occasion, we recommend ordering in advance wherever possible.

For time-sensitive UK deliveries, please select Royal Mail Special Delivery at checkout, where available.

If you have any questions about your order or delivery, our friendly team is always happy to help! 💗