Frequently Asked Questions
Is TreatBox Letterbox Friendly?
Yes, we do offer letterbox-friendly TreatBoxes!
We have a dedicated collection of Letterbox TreatBoxes, which you can explore here.
However, whether your TreatBox fits through the recipient’s letterbox will depend on:
- Letterbox size – Dimensions vary between homes.
- Delivery service used – Special Delivery requires a signature.
- Postal worker discretion – Placement may depend on the individual delivering the box.
- Larger products – Some items, such as our Mugs and Candles, are not letterbox-friendly and may require the recipient to be home for delivery.
For the best chance of letterbox delivery, we recommend choosing from our Letterbox TreatBoxes collection.
Send to me to hand over in person or Send directly to the recipient, Explained
Send to me to hand over in person: If you are placing an order and you want the order to be delivered to you first, so that you can hand the gift over to the lucky recipient, please select - Send to me to hand over in person - We then ship your amazing gift in extra packaging so that you can hand it over with no address labels or tape on it.
Send directly to the recipient: If you are placing an order and you want the order sent straight to the recipient, please select - Send directly to the recipient - this means the gift is sent without extra packaging, straight to their door!
By selecting the correct option, you can help reduce the amount of packaging waste generated and contribute to a healthier environment.
Which box do the orders come in?
At TreatBox, we’re always creating and evolving! This means our box designs may change from time to time. While our images always reflect our most up-to-date boxes, some variations may occur based on stock availability. All our boxes are designed by TreatBox, fully branded, and colours may vary.
Personalised products
Personalised Orders – Important Information
- Please enter any names for personalised items in the ‘Add Message’ text box.
- Double-check your spelling, as we will print exactly as provided.
- Any landscape photos submitted for gift tags will be rotated to fit our portrait design.
- To avoid delays, please ensure all details are provided as soon as possible.
Where should I send my photo for my photo product?
Please upload your photo at the time of ordering using our handy upload button, which can be found on all photo products.
If you forget to upload your photo or experience any issues, please email your photo to Rob@treatboxuk.com, quoting your order number.
For the best finish:
- Your photo should be high quality.
- A square image works best for fitting the design.
- If needed, we may ask you to provide another image.
A reminder that personalised orders are dispatched Monday to Friday (excluding public holidays)
