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Monthly Subscriptions

TreatBox offers lifestyle monthly subscription boxes, designed and hand-wrapped to give you the perfect pick-me-up at the start of each month. Each month has a unique theme that changes completely, but always remains a closely guarded secret, which is a big part of the unique experience. Letterbox friendly happy mail reminding and encouraging you to be kind and take some time to look after yourself and it beats those annoying bills...

Boxes are dispatched at the end of each month usually the last working day of the month, but we will always update you on our social media channels, and we will email you when your box leaves.

Your first payment will leave today, and your next payment will leave on the date you subscribed, e.g. If you subscribe on the 26th, then each monthly payment for £18 will leave your account on the 26th of each month. You can change this date and manage your account, make sure after you have subscribed you set up a customer account.

Our subscription boxes are prepared on a large scale, therefore we are unable to customise them to individual customers' needs. Additionally, we cannot guarantee that our subscription boxes are suitable for vegans or those with dietary or allergic restrictions.

How do I set up a subscription?

When you subscribe to receive a monthly TreatBox, you must set up a customer account. This must be done after subscribing and can be done here. (This account must be set up using the email address you used when you subscribed. If this hasn’t been set up correctly your subscription will not show up). Once you have created a customer account you will have full control of your subscription; your account allows you to update your shipping details or credit card details, as well as allowing you to pause or cancel your subscription. If you update your address on your account you must do this before your payment leaves your account. If you do this afterwards then please contact us to confirm which address you would like your TreatBox delivered to, so that we can update your account details on your behalf. If you are unsure about any of this please email hello@treatboxuk.com and we will be more than happy to help. We can not be held responsible for incorrect shipping addresses, so please do contact us if you are unsure.

 

Managing your subscription

We know you will LOVE TreatBox, but if for any reason you need to cancel your subscription please follow these instructions. If you subscribed through the website, you will need to make sure you have also signed up for a customer account here (This account must be set up using the email address you used when you subscribed. If this hasn't been set up correctly your subscription will not show up). Once this is set up, click on “Manage Your Subscription” and your subscription will show up. Here you can manage your subscription, pausing it at any time, skipping a month, or cancelling your subscription. If you are subscribed through your PayPal account you will not be able to use the “Manage Your subscription” section via the website, instead you will need to log in to your PayPal account, navigate to the subscriptions area, and find TreatBox in your list of subscriptions. You will be able to cancel your TreatBox subscription from here. Please note: If you do wish to cancel your subscription, you must cancel your subscription at least 3 working days prior to the date of your direct debit to avoid being billed and receiving the next box.

 

Subscription payments

We will automatically bill you and send your gifts out monthly until you tell us to stop. We will take your first payment the day you subscribe, with your first box arriving in the first week of the new month after payment (For example, if you subscribe on 7th June your first box will arrive at the start of July). Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month).