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FAQs

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@treatboxuk.com

Managing your subscription 

IF YOU ARE UPDATING YOUR SHIPPING ADDRESS PLEASE CONFIRM YOUR NEW ADDRESS WITH US BY SENDING US A QUICK EMAIL sales@treatboxuk.com 

We can not be held responsible for wrong shipping addresses if you do not contact us to confirm.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@treatboxuk.com first and send your item to: 2 Sterling Road St Leonards on sea GB TN38 9NW, using a trackable service.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2 Sterling Road St Leonards on sea GB TN38 9NW you should only do this once you have spoken to us first - contact us on info@treatboxuk.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Delayed Items
If you have ordered from us and have not received your order after 10 - 14 working days and haven't received an email from us, (please check thoroughly in junk, spam etc) please first check your local Royal Mail depot, as it may of be taken there and you haven't been notified. If you do not check there and we receive your order back, due to non collection, there will be an additional postage charge to send your order back out to you. If your order hasn't arrived within 21 working days. We will then investigate and resolve the issue for you. 


If you do not contact us within this period, We may not be able to help you find the order.

We can not be held responsible if Royal Mail do not post your TreatBox through your letter box, they are large letter boxes. But sometimes if you are out they are taken to your local Royal Mail depot, please check here first if you haven't received your TreatBox after 3- 5 working days. 

Please make sure you keep your shipping address up to date in your subscription account, we can not be held responsible if a TreatBox is sent to an old address, due to not being updated. You can update all your details here.

Customs Duties
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the customer.

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